Warehouses are closed on weekends.Orders placed on weekends will be process the next business days.
Tracking numbers are usually available after 5-8 business days after your order shipped. In most cases, the tracking numbers are active instantly. However, in some cases, tracking might take an additional 1-2 business days to show the correct location of your package. t any time, you can contact our customer support at firstname.lastname@example.org for an accurate update on your order.
Our estimated 4-5 weeks delivery to the USA and the rest of the world. In most cases, orders within the USA normally take 20-25 business days once processed to arrive but please check below for possible reasons if your order delayed. Find out more about delivery to a specific country by contacting us via live chat or by email at email@example.com
Please note that orders might get delayed for the following reasons:
- Billing and shipping addresses are not the same
- Incorrect / Incomplete shipping address
- Custom Clearance
- High Season / Holidays
- Order is pending due to a credit approval and verification
- An order which requires customization
- An order is shipped to a remote country
-Detected Fraudulent Order that needs verification of identification
- We only offer Standard shipment since its FREE
We want our Watemar society to absolutely love their products! We do our best to ensure all products are in tip top condition when they arrive to you, however we do not refund returns for change of mind. However, we will absolutely exchange if an alternate size is available! Refunds and returns are only issued in the event of a manufacturing fault or damaged upon arrival as per consumer law. Our Return policy lasts 14 days (after you receive your order). To be eligible for a return, your item must be unworn, unused and in the same condition that you received it. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.
If you are approved, then your store credit will be processed and we will be in contact with you via email.
To complete your return, we require your receipt or proof of purchase. Please include this in your parcel when returning your item.
If 14 days have gone by since you received your order, unfortunately we cannot offer you a return or exchange. Orders purchased with a discount code are not eligible for a refund. To begin a return please send an email at firstname.lastname@example.org